The use of PEST and SWOT in Healthcare

The use of PEST and SWOT in Healthcare PEST and SWOT analysis are instruments which have been used to study the big picture of the political, economical, social and technological impacts around the organization and looking upon the strength and weakness within the organization that will influence its current strategies and the future. Following is a PEST and SWOT analysis done in a pharmaceutical organization (cipd.com) Industry: Healthcare Sector Organization: Laboratory Allied Limited- Kenya 1. PEST analysis Political impacts Political instability due to upcoming elections (-5) High rates of Corruption(-9) Implementation of FDA policies and guidelines for international approval (+10) Influence of the Africa Union and East Africa union on trade freedom (+10) +6 Economical impact Recession and inflation (-3) More market for supplying products (+9) High prices of available local raw materials (-7) -1 Social impact HIV/AIDS and Tuberculosis pandemic (-5) Different tribes and culture (5) Over population (-3) Climate change (-4) -7 Technology impact New and advance technology innovation (+10) Rapid evolution of technology(+8) No company website is established (-2) Slow internet speed (-4) +12 SWOT analysis Strengths Superb location of the organization (+10) A number of production equipments (+4) A Quality Assurance department (+7) Good marketing team and dedicated customers (+8) Excellent product prices (+7) +36 Weaknesses No research and development department (-6) Very few skilled analysts and technicians (-7) Financial resource is less for funding a new project (-7) Outdated equipments (-7) -27 Opportunities Newer marketing sites in central and southern Africa (+10) A wide range of marketing agents (+10) Import taxes are reduced thus able to buy raw materials from other countries (+10) +30 Threats Recession therefore no revenues (-6) Competitors (-6) Increment in the licence fee in 2011(-5) Security problems (-7) -24 On observing the current position of Laboratory Allied Limited, the PEST analysis (+10) and SWOT analysis (+15) shows that it is stable, but it could improve by developing and planning ways of altering the weakness and threats into strengthen. In conclusion Laboratory Allied Limited is a promising pharmaceutical company that could progress gradually into a number one choice of place to work in the future. ROLES AND ACTIVITIES OF HUMAN RESOURCE AND LINE MANAGERS IN HUMAN RESOURCE MANAGEMENT 1. Human resource planning Human resource planning (HRP) or workforce planning is one of the classic human resource (HR) administrative tools in the estimation and identification of HR requirements used to meet the organization long-term objectives and economic opportunities. It is therefore defined as the systematic process for analysing the organization needs on how many employees are needed and what kind of knowledge, skills and talents is required in order to satisfy the organization needs (Armstrong, 2009:486). Line managers are required to provide information from their respective departments regarding to the strength of their workforce and what skills is required at the present and in the future. Thereafter, it is duty of the HR manager to gather and analyze these data which will help them to actualize the strategic plans of the human resource and by putting in mind to apply the economic theory when the demand is high the supply is low and vice versa, which will help the HR manager view the exact scenario in the organization and the labour market (D.Haffner handout I, 2010:20-21). HRP does not only assess the organizations current climate and its future labour but it does helps in the management planning of any needed recruitment, training and development of the right employee and the evaluating the progress of the organization which in turn helps in providing information to the managers regarding the need to review their forecasts and programs (Susan E. Jackson et al., 1990:223). Connecting business plan with HRP The objectives of any business vary from one organization to another which could be either short-term or long-term. Due to the constant and rapidly changes in the business, economic and social environments, these factors has played a great impact in many leading organizations to emerge their business plans with HRP so as to adopt a long-term plan. HRP is therefore the key element in every organizational strategic business plan in ensuring that its survival is sustained in the marketplace. Thus this is one of the responsibilities of the human resource in developing the human resource strategies that will be applied into the business plans. This is supported from the quoting of Kathyrn Connors (vice president of Human Resource at Liz Claiborne), who believes that the success of any organization strategies is by implementing the HR plans as shown in appendix 1 (Susan E. Jackson et al.1990:223). The human resource planning model in Appendix 2 shows how the various activities which are interlinked to each other and how they influence each other towards the achievement of the businesss SMART objectives, plans and its development (Armstrong,2009:fig.29.1:490) In a study case of British Gas, which is the countrys leading energy provider has implemented workforce planning model to help them predict the needed engineers who will help in meeting their customers quench for services. The managers are constantly carrying out a forecast programmes that will help them visualize how many more engineers they require in the future so as to meet the needs of their customers. Thus the British Gas success is because of the application of the HRP content in their business plans and putting customer first (Thetimes100.com). Looking at the PEST and SWOT analysis of Bio Energy in appendix 3 has the potential of growing because of its great and cheap services. Since British Gas is one of its competitors, they could apply the HRP principles and model as the way British Gas have. By doing so, they would be the of the top energy suppliers in the world because of their environmental conscious advantage. 2. Recruitment and selection Recruiting and selecting appropriate staffs is a great challenge for many HR professionals. In most of the upcoming companies the demand for labour is high but the research conducted by many HR managers is poor and still have difficulty in differentiating between recruiting and selection, therefore appointing the wrong employees. Therefore, this paper defines recruitment as the various steps an organization undertakes to attract applicants to work for an organization and meet its objectives. Selection is part of recruitment process that is involved in pinpointing the successful candidates for the jobs under reasonable and relevant assessment (Armstrong, 2009:515). A successful organization, be it small or large, always has an organized and a solid workforce that is comprised of well competent and qualified individuals. The human resource manager (HRM) and the line managers participate in different stages of recruiting and selecting the prospective candidates for their company. Process of recruiting and selecting Assuming that a human resource plan has been conducted regarding on how many more staff members are required, the HRM is then required to develop the organizations procedures and policies relating to recruiting new staff and ensure that the selection carried out in unbiased manner. Unsuccessful recruitment is when the companys money is been spent and no outcome is obtained, therefore HRM is also required to strategically plan a recruitment procedure that would be effective to the company. It is then the duty of a line manager to write up the role profile required to fill in his team. Description of individuals competency to perform/operate for example operating equipment and individuals skills, abilities and experience should be included in the role profile. In any role profile there is always an additional part that informs about the terms and conditions of the employment. One can argue about experience requirement because some of the recruiters don not require experienced applicants because in the long run they provide training at their workplace. The line manager should not over exaggerate the content in the role profile because unreal profile could lead to disappointment and dissatisfaction of the recruiter if the applicants do not meet their role profile standard (Armstrong, 2009:515-517). The next step is selecting the best and cost-effective recruitment method to attract prospective candidates. Methods such as internal and external recruitment, recruitment agencies and consultants among others are used by different organizations in recruiting candidates. For example the UKs public sector prefers to advertise their job vacancies both internally and externally which they believe to a good practice. Footnote? Before commencing, it is important for HR manager to initially perform an analysis for their organization before doing a scenario planning especially when the labour market is tight (recession).This in turn helps them to analyse and use this to develop the value of the employee needed and the brand of the employer (Derek, 2009:47-48,57-58). A survey carried out by CIPD (2008) on recruitment found out that a high percentage of candidates relied on recruitment agencies and the lowest percentage used journals for seeking jobs (Armstrong, 2009:520) hence it is crucial for the any recruiter to recognizing the best source of recruiting candidates. Choosing the BEST selection tools Anne and Nancy (2004) have described in their research findings how HR managers have wrong perception on the types of tools used for selecting employees. Poor selection of candidate is due to either poor use of tools or less time spent when selecting, thus it is the duty of line managers to carefully select the appropriate tool ensuring its cost and validity and analyse carefully on the characteristics of the applicants. The use of psychometric tests plays a vital role in measuring individual candidates in their ability, intelligence and personality (Anne and Nancy, 2004: 305-308). For example in an organization such Enterprise Rent-A-Car, the largest car rental business in UK has a well organized workforce of over 65,000 employees. Enterprise applies the recruitment and selection model in Appendix 4 to recruit new skilled staffs. They use the online recruiting method which they believe that is the easier way the applicant can apply. After the recruitment process, the HR manager will carefully select the appropriate candidates by using a standard documentation that matches the candidates with the required roles, qualities and skills needed in the organization. The candidates are then assessed by taking part in practical exercises and finally being interviewed by the senior manager for his final view (Times100). Howard self drive is a small upcoming company that deals with renting cars like Enterprise do. Looking into its external and internal context in Appendix 5 you can see its success is threatened by limited number of skilled staff. By applying the recruiting and selecting model used by Enterprise then they would have a better chance of being successful because of selecting the appropriate candidate for their organization. 3. Training and development The most effective way for a company to continue achieving its business plans is by expanding its strategies on training and development activities for their employees in order to allow them to flourish their skills and abilities. The theory a valuable employee is one who is well trained and has learnt, hence has shown continuous develop has been used by HR managers to ensure that effective training is provided to their employees and allowing them to progress continuously (D.Haffner, handout 2, 2010:26). The HR manager is responsible for establishing learning and development strategies that will be followed to achieve the better skills for their employees. In the other hand, line managers are in charge of planning training sections for their employees and assessing their progress from their learning and ensuring that every one of them has had the opportunity to train and develop continuously. The provision of learning and training opportunities in an organization provides the employers assurance for employees development and commitment to stay in the organization. Therefore money spent on their training would be worthy but this could also mean that training these employees would make them more competent and may decide to seek employment leading to losses (Derek, 2009:66). Learning programmes could be conducted either by informal or formal, web-based, self-directed or the blend of either 2 or more of them. Informal learning is normally considered by many managers as a source for knowledge but it is the best way to acquire knowledge from the fellow employees as they go by. On-job learning could be another way for learning where one can be coached, mentored, job shadow etc. This type of learning is cost free and more effective (Armstrong, 2009:666-673). For example Tesco, the largest British retail is keen in providing their employees training opportunities and evaluate their skills and abilities at their position at workplace. Employees are provided both on-the-job and off-the-job training. Training techniques used in on-the-job training e.g. shadowing, coaching, and mentoring and job rotation which provides effective learning. Off-the-job training is provided if new skills are needed. Every employee has a self-development chart which shows the learning progress. In Tesco, it is the responsibility of the employees to assess themselves on their development by setting their own SMART objectives. 360-degree appraisal is also been used in Tesco to assess the performance of the employee where the stakeholders are provided this opportunity. The development progress of any employee is rated from Red to Blue. Therefore, Tesco has applied the systematic training and Boyatzis models in appendix 6 in their training and developing program in t heir company for effective customer service (thetimes100). From the Appendix7which shows the analysis of Ganesh supermarket. The manager should apply all the principles Tesco have used for training and assessing the competencies of their employees which will bring success in their organization. 4. Health and safety (HAS) There are many activities occurring in our workplaces which are today governed by legislation that requires the employers to implement in their organizations so as to protect and manage the Health and Safety of their employees and other people who might be affected. The UK health and Safety work Act 1974 states the duties and responsibilities of employers, employees and including individuals who are self-employed on issues regarding to health and safety (Alan, 1996: 52). Health and Safety policies It is the duty of the employer, HAS officers, HR and line managers to bring about the policies and programmes of Health and Safety issues so as to protect their employees. These policies and programmes do not only apply to employees alone but also the consumers, suppliers and nearby communities who will be affected by what the organization does and produces. An employer should always have a signed HAS policy statement which acknowledges the intended agenda regarding to the safety of the employees. Although the issue is that the employer should implement policies on HAS but this relies on the responsibility of each employee to conduct themselves using their common sense. Assessing and auditing It is important to identify and assess any risks that threatens the HAS in an organization and be able to take proper measurements on managing them. A risk could be assessed using a 3-point scale or Holts and Andrews (1993) complex rating scale (Armstrong, 2009:963) which will determine if these risks are hazardous to the employees. It is important that the involvement of HRM, line managers and employees in the auditing HAS programmes as to ensure safety measurements are applied constantly. Training in HAS It is essential for every employee to be trained on ways to handle safety when a hazard has occurred but the issue is that it is not implementing into action. Many organizations only apply training when an accident has happened and at the time when vigilance has risen. This point is supported by the illustration below which was obtain from Herald of Free Enterprise, kings cross and challenges (Mark,1998: 354): many of the principles of good training are widely known in management circles and organization of highly quality will adopt them as part of their explicit policy. Unfortunately it is also true that organizations may pronounce them publicly and yet at the operational levels treat them causally. Senior management may fail to realize that this is happening. The true state of affairs only emerges when some disaster occurs.. A successful health and safety management system (SMS) is one that comprises of strategic plans and the implementation of policies according to HSE publication and British Standard guide which should be set up in an organization. A SMS model in appendix 8 has been developed to be applied in the management of HAS which shows how different issue influences each other in the achievement of safety at the workplaces (Alan, 1996: For example FirstGroup, is the leading public transport company have developed safety culture as one of their activities and their first priority is to provide safety to both their employees and customers. The employers of FirstGroup have implemented the Health and Safety Act 1974 in their organization and provide Prevention Handbook to their employees. Each employee is provided and assessed in their safety training programmes ensuring that each one of them is competent in providing first aid when a hazard has occurred. They have also introduced Disability Discrimination Act 1995 in their organization policies in order to consider those applicants that are physically challenged to join their workforce. Safety-themes are also displayed in their intranet and published in the companys newsletters. Conclusion This article describes the important of the roles and responsibilities of HRM and line managers in these activities in an organization and how they support each in various ways. Human resource planning ensures that the need of the right people at the right time and place are selected who are competent and able to fulfil the business strategies of an organization. Recruiting and selecting the applicants is crucial step for any organisation because of the difficulty in choosing the appropriate method and tools for selecting the candidate of choice. Finally, the need of training employees is an important issue today so that they are well profound with their appointed roles and duties at their workplace and making sure that health and safety in their surrounding is established.

Interpersonal Skills

According to Investigated, interpersonal skills are skills used by a person to properly interact with others. In the business domain, the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and deportment. Good interpersonal skills are a prerequisite for many positions in an organization. (http://www. Investigated. Com/terms/I/interpersonal-skills. SP) My Interpersonal skills: Communication- I believe communication Is vital In everything we do, from relationships to the workforce. I am efficient when I am talking to customers or my coworkers. Conflict- rather It may be In my home or the workplace, I Just take a deep breath and analyze the whole situation. I do what I can to resolve the conflict, because tension only makes the job harder. Anger- I am not easily enraged. I am very self-disciplined and was raised in a good background. Have great wor k ethics and I know how to deal with situations that may seem to be crawling up a wall.I always stay calm. Teamwork- I understand you can't always work alone, so I am also very productive with working in teams and making sure that the team and myself can et everything done and that they can also depend on me. Decisive- I can make good decisions when something doesn't go as planned. Inter Skills Self-Assessment: So tell me about yourself? I am a hard worker and there Is nothing that will slow me down. I had a daughter at an early age of my life and some would say that stops you or slows you down from being able to follow your dream.Well for me It TLD. I wanted to make sure she had everything she needed, so I worked hard to become an electrician as soon as I graduated from high school and from there on in my life I only pursued more knowledge and a higher education. I expanded my horizon to get where I am today and I am still moving forward. What is your greatest weakness? My greatnes s weakness is that I'm very detail oriented so I sometimes spend too much time on one thing. What is your greatest strength? I have great work ethics. When you need me I am there.I make sure my work is done in a professional manner and clean, which sometimes may be time consuming. Tell me about your work history? I have only had three Jobs my whole life. Eve never been a Job bouncer. Started working at sonic soon as I was legal to work. I went to vetch while attending high school to be an electrician, my teacher trusted In my work and my ability to be a good electrician so as soon as I graduated from high school, he put in the good word at the became a security technician. What were your responsibilities? At sonic I worked hard and long hours and became a cook leader.As an electrician I put in receptacles, bent pipe, and pulled wire. As a security technician I do Access Control, Networking, CATV, Burglary, and Fire Why do you want this Job? I want to be in my career doing something that I will love for the rest of my life. Being able to grow and learn as much as I can and one day be able to teach others. Not only that, but making sure my family is secure as well. Challenge and overcome Intellectual Me: Strength: When life seems to get unbearable, I listen to my intellect rather than letting my emotions or feelings run me.The Future: This strength will allow others to trust me when no one else may be able to handle a situation. Challenge: I sometimes get frustrated with others when they let their emotions run wild. Overcome: I will try to understand others more and their background before Judging them, not as a errors, but Just how they handle problems in their life. Moral Me: Strength: I have a very strong work ethic. I like to prove to my boss and coworkers that they can always depend on me and they don't ever have to worry about me not completing the Job.The Future: This strength will continue to open more doors for my future. Challenge: I sometimes spend to o much time trying to make Jobs to perfection, so more time is wasted. Overcome: I plan to work at a faster pace, but make sure everything is in order and that I do not miss any steps. Cultural Me: Strength: I am not ashamed of where I came from and I'm not scared to show others just because of my ethnicity, does not mean I can achieve greatness. The Future: I will work hard to be great at what I do and people will know I'm proud of who I am and where I'm from.Challenge: Somewhere there is always someone will Judge you. Overcome: I will not let it bother me, I will always prove them wrong. Visionary Me: Strength: I always visualize where I want to be in the future and how am I going to do it. With God Eve been successful so far. The Future: I see myself being where I want to be from the hard work and planning that Eve been doing my whole life. Challenge: There is always an obstacle that may slow me down. Overcome: I always find a way to get past it, because I always realize how far Eve made it in the here and now, and to where I want to be in the future.Physical Me: Strength: I'm very athletic. I love to work out and maintain a strong physique and healthy lifestyle. The Future: I plan to stay healthy and stay in shape no matter how old I get. Challenge: I need to slow down on fried foods and start eating healthier. Overcome: I will find a more healthy eating style. Strength: I don't let my emotions get in the way of my work. The Future: My employer will trust my Judgment even in hard times. Challenge: I don't really show my emotions or let them out so after a while I start to break down.Overcome: I plan to start releasing my emotion in some way that will benefit me. Spiritual Me: Strength: I believe in God. I grew up in a strong Christian family. With God Eve always been able to do anything. The Future: Through my faith and knowing that he is God who sent his only begotten son, I know where I'm going when I leave this earth. Challenge: There is always someone who wants to tell me my God is not real and test my faith. Overcome: I will never Judge anyone else or bash what they believe in I will et God do the Judging.Social Me: Strength: I am a very social person and I am not afraid to speak to someone I do not know. The Future: My boss, coworkers, and customers will see that I deal well with communication. Challenge: I don't like to speak to someone who speaks too much. Overcome: I will learn to have patience towards those who speak a lot. Material Me: Strength: If it is not something that I need I will not get it. Materials can wait. The Future: Since I know how to wait on things that catch my eye. I believe if I wait and it comes to me later on, then God blessed me for being patient. Interpersonal Skills Interpersonal skills refer to the skills individuals need when they interact with other people. Also, the meaning of interpersonal skills has a number of synonyms, such as social skills, soft skills, people skills, or communication skills. I chose the pop culture assignment because I like media related information and relating areas of life to it. The clip I chose to present was from the Andy Griffith Show, called â€Å"Citizen’s Arrest. † Some interpersonal communications techniques that are used include kinesics (Wood, 126), paralanguage (Wood, 133), listening for information (Wood, 157), loaded language (Wood, 99) and artifacts (Wood, 129).The most used is paralanguage and kinesics. In this episode of The Andy Griffith Show, Barney is sitting in his police car and sees Gomer Pyle get in his truck after leaving the post office and do an illegal U-turn. Barney proceeds to pull Gomer over and block his truck in. At this point, it is very apparent that Barney is agitated . The nonverbal communication he is using is kinesics. Kinesics is the study of communication through body movements, stances, gestures, or facial expressions (Wood, 126).Kinesics can also be considered body language and eye contact. Our body language signals a great deal about us and how we are feeling at a particular time. Body language and eye contact are key indicators of how we as a society function. Wood states that attorneys have used body language to sway jurors, and customers tip better if their server maintains eye contact during their stay. Throughout the clip, kinesics is frequently used by everyone in the scene from Barney and his agitation, to Gomer being completely confused and later equally agitated.Artifacts are used by everyone â€Å"to announce their identities and to project a particular image to others† (Wood, 129-130). Artifacts are personal objects with which we announce our identities and personalize our environments (Wood, 129). During this clip, Barn ey’s artifact is his police uniform, while Gomer’s artifact is his mechanics uniform. His crooked hat also shows that he perceived as being simple. From the beginning of the clip where Barney pulls Gomer over to the end of the clip, Barney uses paralanguage to communicate.Paralanguage is the way in which you say words, including volume, pitch, speaking rate, and voice quality, as well sounds that are not words. He is talking loudly, or yelling, at Gomer. Paralanguage is also vocal communication that doesn't involve words, such as sounds like gasps and murmurs. Paralanguage is used throughout the clip, by everyone including Barney, Gomer, and the onlookers. When Gomer calls out â€Å"Citizen’s arrest, citizen’s arrest,† after Barney proceeds to do an illegal U-turn, the onlookers cheer for putting Barney is his place.When Andy Griffith comes to find out what is going on, Barney wants to put up a fight about having to write himself a ticket. The onlo okers continue their paralanguage by groaning and murmuring to get Barney to write the ticket. It is at this point that Andy Griffith comes over and starts to listen for information. This is when people want to gain and evaluate information (Wood, 157). He is trying to get to the bottom of all the conflict that is happening in the streets. He is being mindful of both Barney and Gomer by staying focused on the situation and asking questions to get more information.Barney uses loaded language at this point in the clip, as well as one other time later on. He calls Gomer a, â€Å"Boob. † Loaded language refers to language that triggers strong emotional and negative responses (Wood, 99). For example, calling an older person â€Å"geezer† or â€Å"old fogey† is loaded language. During this clip, Barney is speaking emotionally charged words. During this episode of the Andy Griffith show, many styles of verbal and nonverbal communication were used. Kinesics and paralang uage are the most used during the clip.Just watching this episode reminds me that people have many ways to communicate. Although we ought to be setting examples for others to follow, we also need to remember that we ought to treat others as we would like to be treated.Works Cited Wood, J. , Interpersonal Communication: Everyday Encounters, 7th ed. , Published by Wadsworth, Cengage Learning, 2013. â€Å"Citizen’s Arrest,† The Andy Griffith Show. Writ. Everett Greenbaum ;amp; Jim Fritzell. Dir. Dick Crenna. December 16, 1963. http://www. youtube. com/watch? v=rwEvysDpNm0;amp;feature=fvwrel Interpersonal Skills Interpersonal skills refer to the skills individuals need when they interact with other people. Also, the meaning of interpersonal skills has a number of synonyms, such as social skills, soft skills, people skills, or communication skills. I chose the pop culture assignment because I like media related information and relating areas of life to it. The clip I chose to present was from the Andy Griffith Show, called â€Å"Citizen’s Arrest. † Some interpersonal communications techniques that are used include kinesics (Wood, 126), paralanguage (Wood, 133), listening for information (Wood, 157), loaded language (Wood, 99) and artifacts (Wood, 129).The most used is paralanguage and kinesics. In this episode of The Andy Griffith Show, Barney is sitting in his police car and sees Gomer Pyle get in his truck after leaving the post office and do an illegal U-turn. Barney proceeds to pull Gomer over and block his truck in. At this point, it is very apparent that Barney is agitated . The nonverbal communication he is using is kinesics. Kinesics is the study of communication through body movements, stances, gestures, or facial expressions (Wood, 126).Kinesics can also be considered body language and eye contact. Our body language signals a great deal about us and how we are feeling at a particular time. Body language and eye contact are key indicators of how we as a society function. Wood states that attorneys have used body language to sway jurors, and customers tip better if their server maintains eye contact during their stay. Throughout the clip, kinesics is frequently used by everyone in the scene from Barney and his agitation, to Gomer being completely confused and later equally agitated.Artifacts are used by everyone â€Å"to announce their identities and to project a particular image to others† (Wood, 129-130). Artifacts are personal objects with which we announce our identities and personalize our environments (Wood, 129). During this clip, Barn ey’s artifact is his police uniform, while Gomer’s artifact is his mechanics uniform. His crooked hat also shows that he perceived as being simple. From the beginning of the clip where Barney pulls Gomer over to the end of the clip, Barney uses paralanguage to communicate.Paralanguage is the way in which you say words, including volume, pitch, speaking rate, and voice quality, as well sounds that are not words. He is talking loudly, or yelling, at Gomer. Paralanguage is also vocal communication that doesn't involve words, such as sounds like gasps and murmurs. Paralanguage is used throughout the clip, by everyone including Barney, Gomer, and the onlookers. When Gomer calls out â€Å"Citizen’s arrest, citizen’s arrest,† after Barney proceeds to do an illegal U-turn, the onlookers cheer for putting Barney is his place.When Andy Griffith comes to find out what is going on, Barney wants to put up a fight about having to write himself a ticket. The onlo okers continue their paralanguage by groaning and murmuring to get Barney to write the ticket. It is at this point that Andy Griffith comes over and starts to listen for information. This is when people want to gain and evaluate information (Wood, 157). He is trying to get to the bottom of all the conflict that is happening in the streets. He is being mindful of both Barney and Gomer by staying focused on the situation and asking questions to get more information.Barney uses loaded language at this point in the clip, as well as one other time later on. He calls Gomer a, â€Å"Boob. † Loaded language refers to language that triggers strong emotional and negative responses (Wood, 99). For example, calling an older person â€Å"geezer† or â€Å"old fogey† is loaded language. During this clip, Barney is speaking emotionally charged words. During this episode of the Andy Griffith show, many styles of verbal and nonverbal communication were used. Kinesics and paralang uage are the most used during the clip.Just watching this episode reminds me that people have many ways to communicate. Although we ought to be setting examples for others to follow, we also need to remember that we ought to treat others as we would like to be treated.Works Cited Wood, J. , Interpersonal Communication: Everyday Encounters, 7th ed. , Published by Wadsworth, Cengage Learning, 2013. â€Å"Citizen’s Arrest,† The Andy Griffith Show. Writ. Everett Greenbaum ;amp; Jim Fritzell. Dir. Dick Crenna. December 16, 1963. http://www. youtube. com/watch? v=rwEvysDpNm0;amp;feature=fvwrel Interpersonal Skills Interpersonal skills refer to the skills individuals need when they interact with other people. Also, the meaning of interpersonal skills has a number of synonyms, such as social skills, soft skills, people skills, or communication skills. I chose the pop culture assignment because I like media related information and relating areas of life to it. The clip I chose to present was from the Andy Griffith Show, called â€Å"Citizen’s Arrest. † Some interpersonal communications techniques that are used include kinesics (Wood, 126), paralanguage (Wood, 133), listening for information (Wood, 157), loaded language (Wood, 99) and artifacts (Wood, 129).The most used is paralanguage and kinesics. In this episode of The Andy Griffith Show, Barney is sitting in his police car and sees Gomer Pyle get in his truck after leaving the post office and do an illegal U-turn. Barney proceeds to pull Gomer over and block his truck in. At this point, it is very apparent that Barney is agitated . The nonverbal communication he is using is kinesics. Kinesics is the study of communication through body movements, stances, gestures, or facial expressions (Wood, 126).Kinesics can also be considered body language and eye contact. Our body language signals a great deal about us and how we are feeling at a particular time. Body language and eye contact are key indicators of how we as a society function. Wood states that attorneys have used body language to sway jurors, and customers tip better if their server maintains eye contact during their stay. Throughout the clip, kinesics is frequently used by everyone in the scene from Barney and his agitation, to Gomer being completely confused and later equally agitated.Artifacts are used by everyone â€Å"to announce their identities and to project a particular image to others† (Wood, 129-130). Artifacts are personal objects with which we announce our identities and personalize our environments (Wood, 129). During this clip, Barn ey’s artifact is his police uniform, while Gomer’s artifact is his mechanics uniform. His crooked hat also shows that he perceived as being simple. From the beginning of the clip where Barney pulls Gomer over to the end of the clip, Barney uses paralanguage to communicate.Paralanguage is the way in which you say words, including volume, pitch, speaking rate, and voice quality, as well sounds that are not words. He is talking loudly, or yelling, at Gomer. Paralanguage is also vocal communication that doesn't involve words, such as sounds like gasps and murmurs. Paralanguage is used throughout the clip, by everyone including Barney, Gomer, and the onlookers. When Gomer calls out â€Å"Citizen’s arrest, citizen’s arrest,† after Barney proceeds to do an illegal U-turn, the onlookers cheer for putting Barney is his place.When Andy Griffith comes to find out what is going on, Barney wants to put up a fight about having to write himself a ticket. The onlo okers continue their paralanguage by groaning and murmuring to get Barney to write the ticket. It is at this point that Andy Griffith comes over and starts to listen for information. This is when people want to gain and evaluate information (Wood, 157). He is trying to get to the bottom of all the conflict that is happening in the streets. He is being mindful of both Barney and Gomer by staying focused on the situation and asking questions to get more information.Barney uses loaded language at this point in the clip, as well as one other time later on. He calls Gomer a, â€Å"Boob. † Loaded language refers to language that triggers strong emotional and negative responses (Wood, 99). For example, calling an older person â€Å"geezer† or â€Å"old fogey† is loaded language. During this clip, Barney is speaking emotionally charged words. During this episode of the Andy Griffith show, many styles of verbal and nonverbal communication were used. Kinesics and paralang uage are the most used during the clip.Just watching this episode reminds me that people have many ways to communicate. Although we ought to be setting examples for others to follow, we also need to remember that we ought to treat others as we would like to be treated.Works Cited Wood, J. , Interpersonal Communication: Everyday Encounters, 7th ed. , Published by Wadsworth, Cengage Learning, 2013. â€Å"Citizen’s Arrest,† The Andy Griffith Show. Writ. Everett Greenbaum ;amp; Jim Fritzell. Dir. Dick Crenna. December 16, 1963. http://www. youtube. com/watch? v=rwEvysDpNm0;amp;feature=fvwrel

Equality for Women in our Society Essay - 1150 Words

Did you know that the lowest ranking female in a pack of hyenas have a higher rank than the highest male of that pack? This is drastically different from that of the social structure of humans in most societies. Even though women are soft and delicate, women deserve equality because they are compassionate, intelligent, strong, and work as hard compared to men. Women can defuse a situation in a compassionate, intellectual manner and work hard at it until peace is reached. Women should be treated equally to men because they have the same qualities in most areas as men and have qualities that some men lack. Women and men are very different in the aspect of physical and mental attributes. Women, in general, have more compassion than†¦show more content†¦They can also bring to light issues in marketing that can help to bring more appeal to the consumer thus improving sales. A Norwegian data stated that women are more significant as drivers of economic growth from a global standpoint (Holmà ¢s, 2012). Higher education is a growing concern of many of the young, middle, and elder generations. Just as men, many women pursue college to better their lives and/or pursue their possible dream career. In a United States Census conducted in 2010, the men to women ratio was 49.2-50.8 meaning that the number of men to women are very close (Howden Meyer, 2011). The women who go on to attain a Bachelor’s degree or more was more than 35%, more than 10% above the men (United States Census Bureau, n.d.). Between the ages of 25-29 with a Bachelor’s degree or more, women have been on a steady incline since the 1940s as opposed to men (United States Census Bureau, n.d.). Women have the educational experience and drive to earn equal pay doing the same work. There is no doubt that women have the intelligence as college attendance have proven. 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